We are updating our records

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If you have been issued with a new passport since your Australian visa was granted, you must notify us of your new passport details to ensure your record is up-to-date.Failure to update your passport details with us will result in delays when travelling to Australia.

If you are not flying directly to Australia, you may request your airline to undertake a TIETAC check (inquiry function within the Electronic Travel Authority System) or request an APP check through their partner airlines flying​ to Australia to confirm whether you have a valid Australian visa. A visa provides non-citizens with permission to travel to, enter and remain in Australia.

However, Australian visas are also commonly used to satisfy a number of other Australian third party requirements.

Online checking is efficient, reliable and provides real-time information about the person's visa.

This reflects a government-wide agenda to make services to clients more accessible and convenient by providing them with secure and reliable digital alternatives.

You can watch the Visa Entitlement Verification Online (VEVO) - education and training video to assist you with accessing your visa information from VEVO.

Australian visa holders can provide evidence that they have the authority to travel to, enter and/or remain in Australia by showing their passport or Immi Card that is linked to their electronic visa record.​Airlines that fly to Australia must provide details of all passengers to Australian immigration and customs authorities ahead of their arrival in Australia.With your permission, registered VEVO organisations, including employers, labour hire companies, roads and traffic authorities, education institutions, banks and other organisations can check your details online through VEVO.Document Verification Service (DVS) is a national online system that allows organisations to compare a customer's identification information with an existing government record.All visa records are stored in a central database which enables online checking of visa details by visa holders, registered Australian organisations and airline staff.Your visa is linked to your passport or Immi Card through its unique identification number.The information contained within the visa grant notification letter will help you to check your visa status online using our Visa Entitlement Verification Online (VEVO) system or my VEVO mobile app.Your visa details are linked to your passport or Immi Card.The DVS uses your passport details to check if you have a current Australian visa.The DVS checks if the details on your passport match with the current departmental visa records.You or register​ed Australian organisations will be unable to check your visa details and conditions online.To update your passport details, you can do it online if you have an Immi Account, if your application is available or can be imported into your Immi Account, or complete Form 929 — Change of address and/or passport details and return it to the Department.


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